Customer Interaction ServicesTackling and managing customer interactions proficiently, effectively, and optimally productively is the imperative need for the businesses of all sectors - and ensuring better customer satisfaction with every interface is the ultimate and cherished challenge in present competitive environs.
Terrasys strongly believe in optimizing each customer contact to deliver value to both the endcustomer (in terms of delight & satisfaction) and the client in terms of business value.
Our efficacious Customer Interaction Services can be classified into the following four categories, and are versatile and elegant enough to serve most profitably the businesses of all sectors.
- ♦ Customer Support
- ♦ Customer Acquisition
- ♦ Technical Support
- ♦ E-mail & Chat Management
Outbound Call Center
Terrasys provide Outbound Telemarketing Services which comprises of an innovative Call Center Setup, equipped with all the latest tools, which enable us to make successful marketing calls for your products and services. Each Outbound Call is recorded so as to ensure that the quality of the Outbound Calls made from the Call Center, are not deteriorated at any stage of the ongoing conversation between the agent and the prospect customer.
Inbound customer support
Inbound customer service pertains to calls that originate from a customer and result in the customer talking to a person rather than a message-based system. These calls can be related to technical support, sales, products, account questions or general company information.
Technical Support Services
At Terrasys Technical Support Outsourcing has evolved from simple call handling to business process re engineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic Call Center Technical Support Outsourcing, both for Onsite, as well as Offshore Outsourcing.